Terms of Service

Foldie is the software platform that powers billing, scheduling, routing tools, and local signup pages. Foldie is operated by Mahy Group LLC.

Your local Foldie route is run by an independent entrepreneur (the business name on your signup page). They set pricing, manage partners, and are your main contact for day-to-day service. They are responsible for carrying their own business and vehicle insurance; Foldie does not insure their operations.

Route partners may handle porch pickups and returns. Partner laundromats wash, dry, and fold. Using Foldie means you understand service is fulfilled through this local network, coordinated on the Foldie platform.

Foldie helps arrange porch pickup, commercial wash/dry/fold, and return of laundry in your Foldie bags — often within about 24 hours, depending on your route’s schedule and capacity.

Families pay per laundry service, not a monthly subscription for laundry itself. You can skip pickups or stop using the service anytime. “No contracts” means no long-term commitment — when you use Foldie, these Terms still apply to that use.

Local routes may share house rules (bag counts, cutoff times, service areas) that stay consistent with these Terms.

When you join a route, you choose a pickup cadence (for example weekly, biweekly, or one-time) and preferences. Your route may send a night-before reminder by text when you have consented to SMS.

• Reply SKIP to that reminder, or use Skip this week in the app, to pause the upcoming pickup and come off that route run.
• A skip applies to that scheduled pickup only. Your usual cadence resumes on the next cycle unless you skip again or pause service.
• If bags aren’t out or ready when the route arrives, the stop may be skipped or rescheduled at your local route’s discretion.
• Your local entrepreneur may pause your account (for example if service is on hold). Upcoming pending pickups may be skipped while paused.

By providing your mobile number on Foldie signup (or in profile settings) and checking the SMS consent box, you agree to receive recurring service texts from Foldie about your account and laundry (pickup reminders, status updates, and related service messages). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help, or START to resubscribe. Consent is not a condition of purchase.

Full opt-in documentation: SMS program & opt-in. Privacy details: Privacy Policy — SMS.

Laundry should go in your assigned Foldie bags, zipped closed, with QR labels intact so the route can scan and track them.

You’re responsible for leaving bags in the spot you noted (front porch, side door, etc.) by the pickup window, and for keeping porch notes, gate codes, and access instructions accurate. Share only what your route needs to complete pickup and return safely.

Prices are set by your local route (per pound or per bag, plus any bag-kit fees they publish). Charges for completed or eligible services are processed through Stripe on the Foldie platform.

By scheduling or completing a Foldie run, you authorize the applicable charge under your local route’s published rates. Questions about a charge? Start with your local Foldie contact listed on your route page or in the app.

Please empty pockets and remove valuables before packing. Commercial laundry has normal risks — color bleed, shrinkage, wear, and the rare lost sock.

• Foldie, your local route, route partners, and partner laundromats are not responsible for cash, jewelry, electronics, or other valuables left in pockets or bags, or for items listed as prohibited in our Laundry Care guidelines.
• We’re also not liable for damage to items that needed special care if that care wasn’t clearly noted when your route supports special requests, or for normal wear from standard commercial wash and dry.
• If something is missing or damaged, tell your local Foldie contact promptly (ideally within 48 hours of delivery) so they can review in good faith. Keep photos and bag details handy when you can.

See Laundry Care for packing tips, prohibited items, and the care acknowledgment.

Keep your login and contact info current. Don’t misuse the platform (fraud, harassment, scraping, or interfering with routes or other families). We or your local route may suspend access if needed to protect the service or others.

If you run a local Foldie route, Foldie is the software platform, branding assets, and operational roadmap that help you build a laundry pickup business. You remain an independent business owner: you set pricing, choose partners, manage day-to-day operations, and pay your own costs (including laundromat processing and route partner pay under the arrangements you make).

• Your own business insurance. You must obtain and maintain appropriate business / general liability insurance (and any other coverage required for your operations) at your own expense. Foldie does not provide, arrange, underwrite, or pay for your business insurance.
• Your own vehicle insurance. Any vehicle you or your route partners use for porch pickups, facility runs, deliveries, or other route work must be covered by valid automobile insurance that you (or they) arrange and keep current. Foldie does not provide auto insurance or coverage for wrecks, accidents, or roadside incidents.
• No platform responsibility for wrecks or claims. Foldie and Mahy Group LLC are not responsible for vehicle accidents, property damage, personal injury, third-party claims, or other losses arising from how you, your route partners, or your helpers operate the route — including negligence.
• No customer payouts from Foldie. Foldie does not owe customers refunds, goodwill credits, insurance-style settlements, or other dollar support based on your (or your helpers’ or route partners’) acts, omissions, or negligence. Any claim handling or compensation to families is between you, your customers, and your insurers — not an obligation of the Foldie platform.
• No profit guarantee. Foldie does not guarantee any specific financial return, profit, positive cash flow, customer volume, or income. Results depend on your local market, effort, pricing, partnerships, and how you run the route.
• No responsibility for business losses. Foldie is not responsible for negative income, operational losses, unpaid balances you choose to absorb, or unexpected expenses incurred while operating your route.

The same insurance and liability expectations appear in the Foldie Client Launch Kit so entrepreneurs see them both in onboarding materials and here on the platform Terms.

Foldie (Mahy Group LLC) provides software, payments tooling, and branding. Day-to-day laundry pickup, transport, and partner wash service are performed by independent local route entrepreneurs, route partners, and partner laundromats.

• Foldie is not the employer of local entrepreneurs, route partners, or laundromat staff, and does not control their vehicles, driving, or on-the-ground operations.
• To the fullest extent allowed by law, Foldie and Mahy Group LLC are not liable for accidents, wrecks, property damage, personal injury, lost or damaged laundry beyond what is described under Lost or damaged items, missed pickups, or other losses arising from a local route’s or partner’s operations or negligence.
• Foldie does not provide insurance coverage for customers or routes, and does not pay insurance-style claims or customer compensation on behalf of a local entrepreneur.
• Service questions and damage claims should start with your local Foldie route. Platform questions can go to Foldie as described under Changes & contact.

We may update these Terms as Foldie grows. The effective date at the top will change when we do. Continued use after an update means you accept the revised Terms.

Day-to-day laundry questions — reach your local Foldie route (name and contact on your signup page or in the app).

Platform questions — Foldie (Mahy Group LLC) at hifoldie.com.